Legal
Refund policy
In force from 13 October 2026.
Charges for something that did not happen
We refund these in full, and we do not ask you to argue the case.
That covers a double charge, a renewal after you cancelled, and credit you paid for
but never received.
We answer every refund request within two business days.
Unspent search credit
Topped-up credit you have not spent is refundable whenever you ask.
Credit already spent on a completed search is not refundable.
That work bought data from outside providers and we were charged for it.
A search that fails is never charged. Only completed work spends credit.
Your monthly plan
Cancelling stops the next charge.
The month you have already paid for is not refunded.
You keep full access until that month ends.
The cancellation policy explains how to cancel.
How to ask
Write to hello@tragicinsights.uk from the address on the account.
Tell us what was charged and what went wrong.
You do not need to give a reason to get unspent credit back.
Refunds go back to the card or account that paid, through Paystack.
Where this sits
Our terms of service are the contract between us.
This page restates the refund rules in those terms.
If the two ever differ, the terms govern.
Nothing here limits your rights under South African law.